AI customer support — chatbots, helpdesk copilots, and ticket automation. Deflect, draft, and resolve requests across chat, email, and voice.







AI-powered platform for enhancing customer experience through conversational AI.

AI customer service platform combining live chat, Lyro AI agent, and ticketing. Used by 300,000+ businesses to deflect tickets and convert visitors.

Salesforce's AI agent platform — build, customize, test, deploy autonomous AI agents on the Agentforce 360 platform. Native CRM integration at enterprise scale.

AI customer support concierge that resolves real tickets across chat, email, and voice.

Conversational AI for residential leasing, healthcare scheduling, and housing ops. Automates tour scheduling, applications, and resident comms 24/7.

Conversational AI that runs sales, support, and scheduling phone calls at scale.

Cognigy offers generative and conversational AI-powered customer service agents, enhancing customer interactions for businesses.

Enterprise agentic AI platform — Kore.ai Agent Platform delivers AI for Work, Service, and Process across customer service, HR, and IT. Gartner MQ Leader.

AI-driven customer service automation platform.

The #1 AI Agent for customer service — top-ranked on bake-offs and complex queries.

Developer platform to build, test, and deploy advanced voice agents in minutes.

Conversational AI platform for businesses to enhance customer experiences through automation.

World's most lifelike voice AI agents for enterprise — PolyAI deflects up to 80% of transactional calls without escalation. Banks, airlines, hospitality use it.

Dialpad offers a unified communication platform powered by AI.

Unified API for HR, Payroll, Accounting, Ticketing, CRM, and ATS Integrations.

Tractable's AI accelerates damage assessment for cars and homes, ensuring swift and precise evaluations.

AI SDR Agent platform — Piper engages website visitors with text, voice, video, then continues via personalized email. Salesforce-native conversational marketing leader.

Real-time interactive AI avatars API — CARA-3 model #1 on Avatar Benchmark with 180ms latency. In Fin AI Startup Pack alongside ElevenLabs and Lovable.

End-to-end voice AI platform for enterprise call automation — $20M Series A (Accel), 1000+ customers, 45M calls handled, 99.9% uptime.

AI-powered customer service automation and IT operations management.

Manychat is the leading chat marketing platform for Instagram, WhatsApp, Messenger, and SMS. Used by 1M+ businesses to automate conversations and drive rev

Zenoti leverages business data for automation, optimizing operations and enhancing customer experiences.
Pylon is the modern AI-powered B2B customer support platform built around shared Slack channels. YC-backed; growing fast with mid-market SaaS customers.

AI phone agents that answer every call, book appointments, and handle customer support 24/7 — trusted by 10,000+ businesses, YC-backed, fast setup.

AI-powered customer support automation for ecommerce

AI-powered eCommerce customer service software for efficient support.

AI agent infrastructure platform letting teams build, deploy, and orchestrate autonomous agents at scale.

A platform for automating customer communication on WhatsApp.

ServiceNow Now Assist is the generative AI built into the Now Platform for IT, HR, and customer service.

Generative AI for the intelligent contact center, offering self-service, live coaching, and post-call insights.

Automate customer support with GPT-powered agent assist.

Kana is an AI customer support platform with autonomous resolution agents for ecommerce and SaaS. Resolves tickets across email, chat, and Slack.

AI-powered conversation intelligence software for contact centers.

Sequoia-backed workflow automation that analyzes tickets, logs, and messages to automate repeatable knowledge work end-to-end.

AI-powered chat & voice bots for enhanced customer experiences.

AI-native customer service platform with autonomous agents. Series B; competes with Sierra and Decagon for enterprise CX.

Enterprise leader in trusted AI, offering digital agents for enhanced customer service and IT support.

Conversational AI platform for customer engagement and debt collection, blending chatbot and live agent conversations.

Realistic conversational TTS designed specifically for voice agents and contact centers.

First empathic AI customer service platform for ecommerce — Siena handles 80% of daily customer interactions with automation that feels on-brand.

Enterprise conversational platform transforming complex workflows into interactive dialogues.

AI-powered QA, insights, coaching, and engagement for Zendesk and Salesforce.

No-code platform for conversational AI applications and business process automation.

AI Phone Agent and Virtual Receptionist for service businesses — 3rd-gen platform with 300ms latency, 100% accuracy. Real estate, home services, contact centers.

Live chat software for websites, enabling businesses to connect with customers in real-time.

Enterprise-grade AI agent for customer support. Resolves tickets autonomously across email, chat, voice, and Slack — used by HubSpot, ClickUp, and Tripadvi

An intuitive platform offering advanced chat services.

Hiver is the AI-powered helpdesk built directly on Gmail and Google Workspace. $26M Series B; 8,000+ customers including NASA, Vacasa, and Oxford.

AI marketing + AI Seller agent that engages, qualifies, and demos buyers live on your website. Autonomous sales engineer transforming sales chaos into clarity.

AI voice agent for sales, support, and customer engagement.

Aquant: AI-driven service co-pilot for optimized decision-making in service challenges.

AI-Driven Knowledge Base for your Company

Verint: Elevating customer experience through automation and AI.

Omnichannel AI conversation platform unifying WhatsApp, Instagram, Messenger, and live chat. Used by 12,000+ businesses across APAC and Europe.

Low-code platform for ultra-realistic Voice AI Employees — receptionist agents in 3 minutes from a website URL. AI call center with 100+ concurrent calls.

Create custom AI chatbots with Dante AI - zero coding, multilingual support
DevRev is the AI-native platform unifying customer support, engineering, and product into one CRM with Turing-powered agents and dev workflows.

Distyl AI builds frontier-lab-grade AI agents for Fortune 500 enterprises. Khosla Ventures-led; partners with OpenAI on enterprise deployments.

Conversational intelligence solutions for various industries.

AI-driven platform for individualized, cross-channel customer experiences.

Enterprise AI platform transforming customer and employee experiences.

AI-Driven Automation for IT Help Desks

AI-driven platform for creating custom chatbots using documentation.

Free live chat platform with built-in chatbots and multichannel messaging.

AI chatbot for automated customer support and engagement.

Enhance Customer Support with GigaML

Live chat platform integrating with Microsoft Teams, Slack, Zoom, and Webex, enhanced with ChatGPT-powered chatbots.

AI-powered tool for automating and enhancing customer support interactions.

AI-driven chat support for enhanced customer service.

Generative AI-powered Conversational CRM for streamlining support, boosting marketing, and enhancing sales.

AI-powered platform for conversational intelligence and voice automation.

AI platform for insurance agents to manage and optimize customer support workflows with high accuracy.

Generative AI platform streamlining customer support across various industries.

AI-powered platform for customer service automation and AI chatbots.

AI-driven chatbot platform for marketing and customer support, enhancing engagement and conversions

AI for automating customer service and business processes.

AI-native customer experience management platform. $30M Series B Q4 2025 led by Radical Ventures.

AI-powered cloud phone with voice clarity, transcription, and call routing. Virtual numbers in 100+ countries; Krisp noise cancellation built in.

Complete customer service platform for businesses.

AI Sales Brain that delivers founder-level conversations across web, email, and LLM search 24/7. Inbound lead engagement and conversion tool.

AI chatbot integrated with Slack and Teams for efficient document-based query resolution.

A chat interface that controls your product with AI assistance.

Level AI is the generative AI platform for contact centers — automated QA, real-time agent assist, and call summarization. ~$65M Series C; Battery Ventures

24/7 voice AI service for restaurants to handle calls.

A full-stack technology platform for restaurants, enhancing customer experience both in-store and online.

AI-powered platform for AI-native customer support experiences.

AI-powered product discovery for customer-focused teams.

AI platform for automating customer support and business processes.

Create scalable customer training, onboarding, and product education content in minutes.

Platform for creating conversational AI chatbots with custom datasets and skillsets.

AI-powered receptionist for dental practices to handle calls and scheduling.

AI chatbot by CODIAC for sales and support, leveraging GPT-4.

AI-powered customer engagement with live agents for 24/7 lead capture and conversion

Wonderful is an enterprise AI agent platform that resolves customer-service requests over voice, chat, and email in local languages.

AI-powered platform for natural language processing and AI automation.

AI-driven conversation intelligence for revenue teams.

Leading voice solution for debt collection agencies.

Optimize Survey Data Quality with Roundtable

Real-time accent translation for clearer, effective communication.

AI automating customer communication with conversational AI.
It depends on your size and stack. Sierra and Decagon deploy AI agents that resolve issues end to end for enterprises, Intercom Fin adds an AI agent inside Intercom's helpdesk, and Tidio suits small businesses. For contact centers, Cognigy and Ada automate conversations across channels. Match the tool to your volume and existing helpdesk.
Yes, for a large share of routine questions. AI agents like Sierra and Ada resolve common issues, look up order status, and take actions through integrations, escalating to a human when needed. They cut response times and deflect repetitive tickets, while complex or sensitive cases still go to agents.
An AI support agent understands a customer's question, finds the answer from your knowledge base and systems, and resolves or escalates it autonomously. Unlike a basic chatbot, it can take actions like issuing a refund or updating an account. Sierra, Decagon, and Intercom Fin are examples built for this.
Many teams report AI resolving a large portion of common tickets, though the rate depends on how well the tool connects to your knowledge base and systems. Well-integrated agents handle order status, returns, and FAQs reliably. Measure deflection on your own data, since results vary by industry and content quality.
It shifts the work more than it eliminates the role. AI handles repetitive, high-volume questions, so human agents focus on complex, emotional, or high-value interactions. Most teams redeploy staff toward escalations and quality rather than cutting headcount outright, at least in the near term.
Start with your helpdesk and channels and pick a tool that integrates with what you already run, like Intercom Fin for Intercom users. Weigh resolution rate, ease of connecting your knowledge base, and how cleanly it escalates to humans. Pilot on a subset of tickets before rolling out widely.
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