The Index · AI Categories · Customer Support

Customer Support

AI customer support — chatbots, helpdesk copilots, and ticket automation. Deflect, draft, and resolve requests across chat, email, and voice.

Tools indexed
120
Reviewed by our editors
Edition
Vol. 4 · Iss. 19
Last reviewed 2026-05-30
Status
Live
Reviewed each edition
Narrow by sub-topic
Featured · this edition
5 featured
Editor's Picks

Where to start

Best for · AI agents that resolve customer issues
Sierra AI customer support tool logo

Sierra AI

Customer Support
Paid - Inquire
4.93
510
Best for · AI support agent inside Intercom
Intercom Fin customer support tool logo

Intercom Fin

Customer Support
Paid - Inquire
4.91
400
Best for · Enterprise AI support agents
Decagon customer support tool logo

Decagon

Customer Support
Paid - Inquire
4.92
460
Best for · Automate support across channels
Ada customer support tool logo

Ada

Customer Support
Paid - Inquire
4.92
409
Best for · AI chat and helpdesk for small business
Tidio customer support tool logo

Tidio

Customer Support
Freemium
4.93
499
Best for · Conversational AI for contact centers
Cognigy customer support tool logo

Cognigy

Customer Support
Paid - Inquire
4.93
422
Every listing
Sortable
Sorted by
Sierra AI customer support tool logo

Sierra AI

AI-powered platform for enhancing customer experience through conversational AI.

Paid - Inquire
4.93
510
Tidio customer support tool logo

Tidio

AI customer service platform combining live chat, Lyro AI agent, and ticketing. Used by 300,000+ businesses to deflect tickets and convert visitors.

Freemium
4.93
499
Agentforce customer support tool logo

Agentforce

Salesforce's AI agent platform — build, customize, test, deploy autonomous AI agents on the Agentforce 360 platform. Native CRM integration at enterprise scale.

Paid - Inquire
4.92
460
Decagon customer support tool logo

Decagon

AI customer support concierge that resolves real tickets across chat, email, and voice.

Paid - Inquire
4.92
460
EliseAI customer support tool logo

EliseAI

Conversational AI for residential leasing, healthcare scheduling, and housing ops. Automates tour scheduling, applications, and resident comms 24/7.

Freemium
4.93
447
Bland AI customer support tool logo

Bland AI

Conversational AI that runs sales, support, and scheduling phone calls at scale.

Paid - Inquire
4.92
440
Cognigy customer support tool logo

Cognigy

Cognigy offers generative and conversational AI-powered customer service agents, enhancing customer interactions for businesses.

Paid - Inquire
4.93
422
Kore.ai customer support tool logo

Kore.ai

Enterprise agentic AI platform — Kore.ai Agent Platform delivers AI for Work, Service, and Process across customer service, HR, and IT. Gartner MQ Leader.

Paid - Inquire
4.91
410
Ada customer support tool logo

Ada

AI-driven customer service automation platform.

Paid - Inquire
4.92
409
Intercom Fin customer support tool logo

Intercom Fin

The #1 AI Agent for customer service — top-ranked on bake-offs and complex queries.

Paid - Inquire
4.91
400
Vapi customer support tool logo

Vapi

Developer platform to build, test, and deploy advanced voice agents in minutes.

Freemium
4.91
400
LivePerson customer support tool logo

LivePerson

Conversational AI platform for businesses to enhance customer experiences through automation.

Paid - Inquire
4.86
400
PolyAI customer support tool logo

PolyAI

World's most lifelike voice AI agents for enterprise — PolyAI deflects up to 80% of transactional calls without escalation. Banks, airlines, hospitality use it.

Paid - Inquire
4.92
397
Dialpad customer support tool logo

Dialpad

Dialpad offers a unified communication platform powered by AI.

Free Trial
4.82
360
Merge customer support tool logo

Merge

Unified API for HR, Payroll, Accounting, Ticketing, CRM, and ATS Integrations.

Paid - Inquire
4.83
360
Tractable customer support tool logo

Tractable

Tractable's AI accelerates damage assessment for cars and homes, ensuring swift and precise evaluations.

Paid - Inquire
4.83
340
Qualified.com customer support tool logo

Qualified.com

AI SDR Agent platform — Piper engages website visitors with text, voice, video, then continues via personalized email. Salesforce-native conversational marketing leader.

Paid - Inquire
4.82
335
Anam customer support tool logo

Anam

Real-time interactive AI avatars API — CARA-3 model #1 on Avatar Benchmark with 180ms latency. In Fin AI Startup Pack alongside ElevenLabs and Lovable.

Freemium
4.79
335
Synthflow customer support tool logo

Synthflow

End-to-end voice AI platform for enterprise call automation — $20M Series A (Accel), 1000+ customers, 45M calls handled, 99.9% uptime.

Freemium
4.82
335
Aisera customer support tool logo

Aisera

AI-powered customer service automation and IT operations management.

Paid - Inquire
4.82
335
Manychat customer support tool logo

Manychat

Manychat is the leading chat marketing platform for Instagram, WhatsApp, Messenger, and SMS. Used by 1M+ businesses to automate conversations and drive rev

Freemium
4.79
324
Zenoti customer support tool logo

Zenoti

Zenoti leverages business data for automation, optimizing operations and enhancing customer experiences.

Paid - Inquire
4.81
323
Pylon customer support tool logo

Pylon

Pylon is the modern AI-powered B2B customer support platform built around shared Slack channels. YC-backed; growing fast with mid-market SaaS customers.

Paid - Paid
4.75
322
Phonely customer support tool logo

Phonely

AI phone agents that answer every call, book appointments, and handle customer support 24/7 — trusted by 10,000+ businesses, YC-backed, fast setup.

Freemium
4.82
320
Gorgias AI customer support tool logo

Gorgias AI

AI-powered customer support automation for ecommerce

Paid - Inquire
4.75
315
eDesk customer support tool logo

eDesk

AI-powered eCommerce customer service software for efficient support.

Freemium
4.83
309
Agency customer support tool logo

Agency

AI agent infrastructure platform letting teams build, deploy, and orchestrate autonomous agents at scale.

Freemium
4.81
306
Chatfuel customer support tool logo

Chatfuel

A platform for automating customer communication on WhatsApp.

Paid - $14.99 /mo
4.79
303
ServiceNow enterprise software company logo brand mark icon

ServiceNow Now Assist

ServiceNow Now Assist is the generative AI built into the Now Platform for IT, HR, and customer service.

Paid - Inquire
4.83
300
Cresta AI customer support tool logo

Cresta AI

Generative AI for the intelligent contact center, offering self-service, live coaching, and post-call insights.

Paid - Inquire
4.8
300
IrisAgent logo

IrisAgent

Automate customer support with GPT-powered agent assist.

Paid - Inquire
4.79
299
Kana customer support tool logo

Kana

Kana is an AI customer support platform with autonomous resolution agents for ecommerce and SaaS. Resolves tickets across email, chat, and Slack.

Freemium
4.78
293
Observe.AI customer support tool logo

Observe.AI

AI-powered conversation intelligence software for contact centers.

Paid - Inquire
4.8
285
Edra AI customer support tool logo

Edra AI

Sequoia-backed workflow automation that analyzes tickets, logs, and messages to automate repeatable knowledge work end-to-end.

Freemium
4.83
282
Boost.ai customer support tool logo

Boost.ai

AI-powered chat & voice bots for enhanced customer experiences.

Paid - Inquire
4.8
278
Crescendo customer support tool logo

Crescendo

AI-native customer service platform with autonomous agents. Series B; competes with Sierra and Decagon for enterprise CX.

Freemium
4.8
276
Amelia customer support tool logo

Amelia

Enterprise leader in trusted AI, offering digital agents for enhanced customer service and IT support.

Paid - Inquire
4.78
270
Webio customer support tool logo

Webio

Conversational AI platform for customer engagement and debt collection, blending chatbot and live agent conversations.

Paid - Inquire
4.78
266
Rime AI customer support tool logo

Rime AI

Realistic conversational TTS designed specifically for voice agents and contact centers.

Paid - Inquire
4.75
261
Siena AI customer support tool logo

Siena AI

First empathic AI customer service platform for ecommerce — Siena handles 80% of daily customer interactions with automation that feels on-brand.

Paid - Inquire
4.78
260
Avaamo customer support tool logo

Avaamo

Enterprise conversational platform transforming complex workflows into interactive dialogues.

Paid - Inquire
4.78
260
Kaizo customer support tool logo

Kaizo

AI-powered QA, insights, coaching, and engagement for Zendesk and Salesforce.

Free Trial
4.8
256
OneReach.ai customer support tool logo

OneReach.ai

No-code platform for conversational AI applications and business process automation.

Paid - Inquire
4.78
255
Goodcall customer support tool logo

Goodcall

AI Phone Agent and Virtual Receptionist for service businesses — 3rd-gen platform with 300ms latency, 100% accuracy. Real estate, home services, contact centers.

Freemium
4.76
240
JivoChat customer support tool logo

JivoChat

Live chat software for websites, enabling businesses to connect with customers in real-time.

Paid - Inquire
4.76
240
Maven AGI customer support tool logo

Maven AGI

Enterprise-grade AI agent for customer support. Resolves tickets autonomously across email, chat, voice, and Slack — used by HubSpot, ClickUp, and Tripadvi

Freemium
4.74
231
Poe Logo

Poe AI Chat

An intuitive platform offering advanced chat services.

Paid - Inquire
4.76
230
Hiver customer support tool logo

Hiver

Hiver is the AI-powered helpdesk built directly on Gmail and Google Workspace. $26M Series B; 8,000+ customers including NASA, Vacasa, and Oxford.

Paid - Paid
4.41
215
Docket.io customer support tool logo

Docket.io

AI marketing + AI Seller agent that engages, qualifies, and demos buyers live on your website. Autonomous sales engineer transforming sales chaos into clarity.

Paid - Inquire
4.82
215
Marr Labs logo

Marr Labs

AI voice agent for sales, support, and customer engagement.

Paid - Inquire
4.75
215
Aquant customer support tool logo

Aquant

Aquant: AI-driven service co-pilot for optimized decision-making in service challenges.

Paid - Inquire
4.73
215
Senso AI logo

Senso AI

AI-Driven Knowledge Base for your Company

Paid - Inquire
4.79
209
Verint customer support tool logo

Verint

Verint: Elevating customer experience through automation and AI.

Paid - Inquire
4.83
204
SleekFlow customer support tool logo

SleekFlow

Omnichannel AI conversation platform unifying WhatsApp, Instagram, Messenger, and live chat. Used by 12,000+ businesses across APAC and Europe.

Freemium
4.81
203
Newo.ai customer support tool logo

Newo.ai

Low-code platform for ultra-realistic Voice AI Employees — receptionist agents in 3 minutes from a website URL. AI call center with 100+ concurrent calls.

Freemium
4.64
200
dante-ai logo

Dante AI

Create custom AI chatbots with Dante AI - zero coding, multilingual support

Freemium
4.72
200
DevRev customer support tool logo

DevRev

DevRev is the AI-native platform unifying customer support, engineering, and product into one CRM with Turing-powered agents and dev workflows.

Paid - Paid
4.47
195
Distyl AI customer support tool logo

Distyl AI

Distyl AI builds frontier-lab-grade AI agents for Fortune 500 enterprises. Khosla Ventures-led; partners with OpenAI on enterprise deployments.

Paid - Paid
4.76
192
SoundHound AI customer support tool logo

SoundHound AI

Conversational intelligence solutions for various industries.

Paid - Inquire
4.79
192
Insider customer support tool logo

Insider

AI-driven platform for individualized, cross-channel customer experiences.

Paid - Inquire
4.83
191
Uniphore customer support tool logo

Uniphore

Enterprise AI platform transforming customer and employee experiences.

Paid - Inquire
4.75
191
Risotto customer support tool logo

Risotto

AI-Driven Automation for IT Help Desks

Paid - Inquire
4.6
185
DocsBot customer support tool logo

DocsBot

AI-driven platform for creating custom chatbots using documentation.

Paid - Inquire
4.6
185
Tiledesk customer support tool logo

Tiledesk

Free live chat platform with built-in chatbots and multichannel messaging.

Paid - Inquire
4.6
185
HeyWire AI logo

Civilio

AI chatbot for automated customer support and engagement.

Freemium
4.63
183
Giga customer support tool logo

Giga

Enhance Customer Support with GigaML

Paid - Inquire
4.6
182
Social Intents customer support tool logo

Social Intents

Live chat platform integrating with Microsoft Teams, Slack, Zoom, and Webex, enhanced with ChatGPT-powered chatbots.

Paid - $39 /mo
4.8
177
DigitalGenius customer support tool logo

DigitalGenius

AI-powered tool for automating and enhancing customer support interactions.

Freemium
4.59
176
Twain AI customer support tool logo

Twain AI

AI-driven chat support for enhanced customer service.

Paid - $29 /mo
4.58
175
Haptik customer support tool logo

Haptik

Generative AI-powered Conversational CRM for streamlining support, boosting marketing, and enhancing sales.

Paid - Inquire
4.76
175
Guava customer support tool logo

Guava

AI-powered platform for conversational intelligence and voice automation.

Paid - Inquire
4.59
169
AgentsForce logo

Minded

AI platform for insurance agents to manage and optimize customer support workflows with high accuracy.

Paid - Inquire
4.8
168
Forethought customer support tool logo

Forethought

Generative AI platform streamlining customer support across various industries.

Paid - Inquire
4.84
168
Zowie customer support tool logo

Zowie

AI-powered platform for customer service automation and AI chatbots.

Paid - Inquire
4.59
167
Tars customer support tool logo

Tars

AI-driven chatbot platform for marketing and customer support, enhancing engagement and conversions

Paid - Inquire
4.78
167
Simplifai customer support tool logo

Simplifai

AI for automating customer service and business processes.

Paid - Inquire
4.58
166
Outset customer support tool logo

Outset

AI-native customer experience management platform. $30M Series B Q4 2025 led by Radical Ventures.

Freemium
4.83
164
KrispCall customer support tool logo

KrispCall

AI-powered cloud phone with voice clarity, transcription, and call routing. Virtual numbers in 100+ countries; Krisp noise cancellation built in.

Paid - Paid
4.83
164
LiveChat customer support tool logo

LiveChat

Complete customer service platform for businesses.

Freemium
4.8
162
Salespeak customer support tool logo

Salespeak

AI Sales Brain that delivers founder-level conversations across web, email, and LLM search 24/7. Inbound lead engagement and conversion tool.

Paid - Inquire
4.8
160
QueryPal customer support tool logo

QueryPal

AI chatbot integrated with Slack and Teams for efficient document-based query resolution.

Paid - Inquire
4.64
159
Superflows customer support tool logo

Superflows

A chat interface that controls your product with AI assistance.

Freemium
4.59
158
Level AI customer support tool logo

Level AI

Level AI is the generative AI platform for contact centers — automated QA, real-time agent assist, and call summarization. ~$65M Series C; Battery Ventures

Paid - Paid
4.47
155
Slang.ai customer support tool logo

Slang.ai

24/7 voice AI service for restaurants to handle calls.

Paid - $49 /mo
4.62
155
TabSquare customer support tool logo

TabSquare

A full-stack technology platform for restaurants, enhancing customer experience both in-store and online.

Paid - Inquire
4.62
153
Markprompt customer support tool logo

Markprompt

AI-powered platform for AI-native customer support experiences.

Paid - Inquire
4.59
149
Zeda.io customer support tool logo

Zeda.io

AI-powered product discovery for customer-focused teams.

Paid - $99 /mo
4.62
147
Capacity customer support tool logo

Capacity

AI platform for automating customer support and business processes.

Paid - Inquire
4.61
145
Trainn AI customer support tool logo

Trainn AI

Create scalable customer training, onboarding, and product education content in minutes.

Free Trial
4.77
140
ChatBotKit customer support tool logo

ChatBotKit

Platform for creating conversational AI chatbots with custom datasets and skillsets.

Paid - Inquire
4.43
140
Arini AI customer support tool logo

Arini AI

AI-powered receptionist for dental practices to handle calls and scheduling.

Paid - Inquire
4.6
139
LYRIS.ai Logo

LYRIS.ai

AI chatbot by CODIAC for sales and support, leveraging GPT-4.

Paid - Inquire
4.31
138
Smith.ai customer support tool logo

Smith.ai

AI-powered customer engagement with live agents for 24/7 lead capture and conversion

Paid - Inquire
4.63
138
Wonderful official company logo for the AI tool

Wonderful

Wonderful is an enterprise AI agent platform that resolves customer-service requests over voice, chat, and email in local languages.

Paid - Paid
4.49
135
OneAI customer support tool logo

OneAI

AI-powered platform for natural language processing and AI automation.

Paid - Inquire
4.61
133
Spiky customer support tool logo

Spiky

AI-driven conversation intelligence for revenue teams.

Freemium
4.62
133
Skit customer support tool logo

Skit

Leading voice solution for debt collection agencies.

Paid - Inquire
4.64
132
Roundtable customer support tool logo

Roundtable

Optimize Survey Data Quality with Roundtable

Paid - Inquire
4.31
131
Sanas customer support tool logo

Sanas

Real-time accent translation for clearer, effective communication.

Paid - Inquire
4.61
130
Parloa customer support tool logo

Parloa

AI automating customer communication with conversational AI.

Paid - Inquire
4.61
129
Related categories
Questions

Customer Support AI, answered

What are the best AI customer support tools?

It depends on your size and stack. Sierra and Decagon deploy AI agents that resolve issues end to end for enterprises, Intercom Fin adds an AI agent inside Intercom's helpdesk, and Tidio suits small businesses. For contact centers, Cognigy and Ada automate conversations across channels. Match the tool to your volume and existing helpdesk.

Can AI handle customer support?

Yes, for a large share of routine questions. AI agents like Sierra and Ada resolve common issues, look up order status, and take actions through integrations, escalating to a human when needed. They cut response times and deflect repetitive tickets, while complex or sensitive cases still go to agents.

What is an AI support agent?

An AI support agent understands a customer's question, finds the answer from your knowledge base and systems, and resolves or escalates it autonomously. Unlike a basic chatbot, it can take actions like issuing a refund or updating an account. Sierra, Decagon, and Intercom Fin are examples built for this.

How much support can AI deflect?

Many teams report AI resolving a large portion of common tickets, though the rate depends on how well the tool connects to your knowledge base and systems. Well-integrated agents handle order status, returns, and FAQs reliably. Measure deflection on your own data, since results vary by industry and content quality.

Will AI replace customer service jobs?

It shifts the work more than it eliminates the role. AI handles repetitive, high-volume questions, so human agents focus on complex, emotional, or high-value interactions. Most teams redeploy staff toward escalations and quality rather than cutting headcount outright, at least in the near term.

How do I choose a customer support AI tool?

Start with your helpdesk and channels and pick a tool that integrates with what you already run, like Intercom Fin for Intercom users. Weigh resolution rate, ease of connecting your knowledge base, and how cleanly it escalates to humans. Pilot on a subset of tickets before rolling out widely.

Vol. 4 · Issue 19 · Last reviewed 2026-05-30

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