Lorikeet

Lorikeet

Lorikeet is an AI customer support agent that resolves complex, high-stakes cases for companies in regulated industries like fintech, healthtech, and energy. Rather than a deflection-focused FAQ bot, Lorikeet runs multi-step workflows: it connects to systems such as Zendesk, Stripe, and internal APIs, takes real actions, and escalates to humans only when needed, across chat, email, SMS, WhatsApp, and voice. Built by an Australian team for support that carries real consequences, Lorikeet aims to match human-quality resolution on the hard tickets that simpler agents bounce. Customers include telehealth provider Eucalyptus plus fintech and consumer brands like Flex, Airwallex, and Linktree.

Production credibility: Founded in 2023 (originally as Optech) by CEO Steve Hind, a former Stripe product lead, and Jamie Hall, a former senior engineer at Google. Lorikeet is headquartered in San Francisco with Australian roots and has raised roughly $75M across seed and Series A rounds in about a year, reportedly at a valuation above $200M. The August 2025 US$35M Series A was led by QED Investors, following a US$7.3M seed (Oct 2024) and a US$9M raise (Feb 2025); backers include Blackbird, Square Peg, Skip Capital, Airtree, Operator Partners, and angels including Canva co-founders Melanie Perkins and Cliff Obrecht. Named customers span Eucalyptus (telehealth), Flex, Airwallex, Linktree, and Magic Eden. Eucalyptus was its first customer.

Key Features

• AI agent resolves complex, multi-step support cases end-to-end, not just deflection
• Connects to Zendesk, Stripe, and internal APIs to take real actions on a ticket
• Omnichannel across chat, email, SMS, WhatsApp, and voice
• Built for regulated, high-consequence sectors: fintech, healthtech, and energy
• Escalates to human agents with context when confidence or policy requires it
• Workflow-driven design intended for accuracy and compliance, not just speed
• Used by telehealth and fintech teams handling sensitive customer data

Ideal Use Case

A telehealth or fintech support team deploys Lorikeet to handle account, billing, and eligibility questions that require pulling live data and executing steps, reserving human agents for edge cases and sensitive escalations.

How Lorikeet differentiates

Against Sierra and Decagon, Lorikeet competes on handling genuinely complex, multi-system workflows in regulated industries rather than lighter deflection, leaning on deep integrations and human-in-the-loop escalation. Versus Intercom's Fin, which is tightly bound to Intercom's own helpdesk, Lorikeet is built to sit on top of existing stacks like Zendesk and custom APIs. Its healthtech and fintech focus is the selling point but also the trade-off: it targets teams with high-stakes, action-oriented tickets, so a small business wanting a cheap, drop-in FAQ widget will find lighter, lower-cost options elsewhere. Outcome benchmarks are largely customer-specific rather than published industry-wide figures.

FAQ

Q: What does Lorikeet do? A: Lorikeet is an AI customer support agent that resolves complex cases end-to-end by connecting to business systems, running multi-step workflows, and escalating to humans when needed.

Q: Who founded Lorikeet? A: It was founded in 2023 (originally Optech) by Steve Hind, a former Stripe product lead, and Jamie Hall, a former senior engineer at Google.

Q: How much has Lorikeet raised? A: About $75M across seed and Series A rounds in roughly a year, with the US$35M Series A (August 2025) led by QED Investors and backing from Blackbird, Square Peg, and Skip Capital.

Q: Lorikeet vs Sierra? A: Both build AI support agents, but Lorikeet emphasizes complex, multi-system workflows in regulated industries like fintech and healthtech, where actions carry real consequences, rather than broad deflection. Sierra targets a wider enterprise conversational-AI market.

Q: What industries is Lorikeet built for? A: Regulated, high-consequence sectors such as fintech, healthtech, and energy, where accuracy and compliance matter; customers include Eucalyptus, Flex, Airwallex, and Linktree.

tl;dr

Lorikeet is an AI customer support agent for complex, regulated industries like fintech and healthtech, resolving multi-step cases by acting in systems such as Zendesk and Stripe. Founded in 2023, it has raised about $75M, with a $35M 2025 Series A led by QED Investors.

Related

Looking for more options? Browse the Customer Support directory or read our best AI customer support tools listicle. Lorikeet is also tracked on Crunchbase.