Refund policy.
How refunds work on ToolDirectory.AI — when you're covered, when you're not, and the five-step path to getting your money back. Plain English, no surprises, written by the team that actually issues the refunds.
The short version, by purchase type.
The full policy is below. If you only have a minute, find your purchase in this table. Anything that fits two rules at once defaults to the more generous one.
Subscriptions and recurring plans
You can cancel a subscription at any time from your profile or by emailing support@tooldirectory.ai. When you cancel, your listing is removed from the directory at the time of cancellation and no future renewals are charged.
We do not pro-rate refunds for the unused portion of a subscription period — cancelling stops the next charge but does not refund the current one.
One-time placements
Featured spots, verified badges, newsletter placements, and other one-time promotions are refundable in full if you request a refund before the placement has been published or the promotion has been delivered. Once a placement is live or a newsletter has been sent, the purchase is non-refundable — the inventory has already been consumed.
- Featured placement booked but not yet scheduled live
- Newsletter slot purchased before the issue has sent
- Verified badge ordered but review not yet started
- Featured placement that has gone live on the directory
- Newsletter spot in an issue that has already sent
- Verified badge after the editorial review has shipped
Tool listings
If we reject a submitted tool during editorial review, we refund the submission fee in full — no follow-up needed, the refund is issued automatically when the rejection email goes out.
If a tool is later removed for violating our guidelines, the remaining subscription period is non-refundable. Listings that come down for editorial reasons unrelated to guideline violations are pro-rated and refunded.
How to request a refund
Refunds are issued by the editorial team, not automated — a human reads every request. Most are resolved within a week.
- 01Email us with your order detailsSend a note to
support@tooldirectory.aiwith the order ID, the email on the account, and a short reason for the request. One line is fine. - 02We respond within 5 business daysYou'll get a real reply from a person on the team — approval, a clarifying question, or, occasionally, a decline with the reason.
- 03Approved refunds return to your original payment methodWe refund through Stripe to the card or account used at checkout. Funds typically appear within 5–10 business days, depending on your bank.
Chargebacks
If you believe a charge is incorrect, please contact us before initiating a chargeback. We can almost always resolve it directly, and a direct refund is faster than a dispute for everyone.
Disputed charges may result in temporary suspension of the associated listing while the dispute is reviewed by Stripe and our team. Once the dispute is resolved, suspended listings are restored within one business day.
A human reads every refund request.
Email the team directly. Include your order ID and a one-line reason — we'll take it from there and reply within five business days.