Ravenna

Ravenna: an internal help desk that lives where employees already ask

Employees do not open ITSM portals — they ask for help in Slack, and someone on the IT or HR team quietly turns that message into a ticket somewhere else. Ravenna removes the middle step. It is an AI-native ITSM platform built Slack-first: requests become tickets without leaving the channel, AI agents answer the repetitive questions outright, and workflow automation handles the multi-step processes behind them.

The platform covers the full internal-support surface for IT, HR, and operations teams: software and hardware access requests, onboarding and offboarding, password resets, MFA and VPN issues, security incident reporting, and policy questions. Founded by former engineering leaders from Zapier and Amazon Web Services and built in Seattle, Ravenna positions itself as the modern replacement for legacy service desks at mid-market and growth companies.

Key Features

• AI agents that answer common IT, HR, and ops questions in Slack and deflect tickets before they reach a human
• Slack-native ticketing: messages become tracked tickets with categorization, assignment, and status without portal-switching
• Visual workflow builder for onboarding/offboarding, approvals, and access-request processes
• Service desk with forms, custom views, ticket categorization, and approval chains
• Analytics dashboards covering SLAs, CSAT, deflection rates, and team performance
• Official Slack Marketplace app with AI assistance built into the agent-facing side as well

Ideal Use Case

Ravenna fits mid-market and growth-stage companies running internal support out of shared Slack channels who have outgrown ad-hoc triage but do not want to impose a heavyweight ITSM suite on employees. IT, HR, and ops teams get real ticketing and automation; employees never leave Slack.

How Ravenna differentiates

Legacy ITSM tools added chat interfaces late; Ravenna was designed around Slack and AI from the start, so deflection, ticketing, and workflows share one system instead of being bolted together. The company has raised $15M from Khosla Ventures, Madrona, and Founders' Co-op — investors betting specifically on AI-native service management displacing incumbent suites.

FAQ

Does Ravenna replace tools like Zendesk or Jira Service Management? For internal support, yes — it provides ticketing, workflows, SLAs, and analytics as a Slack-first alternative to legacy service desks.

Which teams can use it? IT is the anchor use case, but HR and operations teams run their own queues, forms, and workflows on the same platform.

Do employees need to learn a new tool? No. Employees submit and track requests in Slack; Ravenna handles ticket creation, routing, and AI responses behind the scenes.

How much does Ravenna cost? Pricing is not published; the company quotes based on team size and scope through a demo and sales conversation.

tl;dr

Ravenna is an AI-native, Slack-first ITSM platform — AI agents deflect requests, real ticketing and workflows run underneath, and $15M from Khosla Ventures and Madrona backs the build.

Related

Looking for more options? Browse the Customer Support directory or read our best AI customer support tools listicle. Ravenna is also tracked on Crunchbase.