Hiver

Hiver

Hiver is the AI-powered helpdesk built directly on Gmail and Google Workspace. Hiver lives inside the Gmail inbox your team already uses, so support agents handle tickets without switching to a separate helpdesk app. Hiver layers AI summarization, smart routing, and Harvey AI (the company's in-product AI assistant) on top of the shared-inbox model that 8,000+ companies already trust.

Production credibility: $26M Series B led by K1 Investment Management; 8,000+ paying customers including NASA, Vacasa, Pluralsight, Oxford Business Group, Flexport, and Canva; Niraj Ranjan Rout (CEO) and Nitesh Nandy founded the company in 2011 in Bengaluru, India.

Key Features

• Shared-inbox helpdesk that lives inside Gmail and Google Workspace — no separate app
• Harvey AI assistant for ticket summarization, response drafting, and tag suggestions
• Smart routing assigns conversations based on workload, expertise, and SLA
• Conversation views with mentions, notes, and assignments inside the email
• Analytics on response time, CSAT, and team load
• Native integrations with Slack, Zoom, Asana, Jira, and the Google Workspace stack
• SOC2 Type II compliant; serves enterprise customers with regulated data needs

Ideal Use Case

Customer support, IT helpdesk, and operations teams that already live in Gmail and Google Workspace and want a shared-inbox helpdesk that doesn't force a tool switch — particularly mid-market companies where Zendesk feels too heavy.

How Hiver differentiates

Zendesk, Intercom, and Freshdesk are standalone helpdesk apps that require teams to learn a new interface and import contact data. Hiver is different — it lives entirely inside Gmail, so agents use the email client they already know. The trade-off is feature breadth (Hiver has fewer automations than Zendesk), but for Google Workspace shops the onboarding and adoption advantages outweigh the feature gap. The Harvey AI assistant is the layer that brings AI ticket triage and drafting into that familiar inbox.

FAQ

Q: What is Hiver? A: Hiver is a helpdesk and shared-inbox tool built directly inside Gmail and Google Workspace. Teams handle support tickets without switching out of Gmail, with AI summarization and drafting from Harvey AI on top.

Q: Who uses Hiver? A: Over 8,000 customers including NASA, Vacasa, Pluralsight, Oxford Business Group, Flexport, and Canva — primarily customer support, IT helpdesk, and operations teams running on Google Workspace.

Q: How much has Hiver raised? A: Hiver closed a $26M Series B led by K1 Investment Management. Niraj Ranjan Rout and Nitesh Nandy founded the company in 2011 in Bengaluru, India.

Q: Hiver vs Zendesk vs Intercom? A: Zendesk and Intercom are standalone helpdesk apps that require learning a new interface. Hiver is a layer on top of Gmail — agents use the email client they already know. Lower switching cost; smaller feature surface.

Q: Does Hiver integrate with Slack? A: Yes — Hiver integrates natively with Slack, Zoom, Asana, Jira, and the broader Google Workspace stack.

tl;dr

Hiver is the AI helpdesk built directly on Gmail and Google Workspace. $26M Series B (K1); 8,000+ customers (NASA, Vacasa, Oxford Business Group). Harvey AI for ticket summarization and drafting. The Google-Workspace-native alternative to Zendesk and Intercom.

Related

Looking for more options? Browse the Customer Support directory or read our best AI customer support tools listicle. Hiver is also tracked on Crunchbase.