Customer Support · Reviewed May 18, 2026

Smith.ai

AI-powered customer engagement with live agents for 24/7 lead capture and conversion

Pricing
Paid
Rating
4.63/ 5 · 100 reviews
Last reviewed
May 18, 2026
Channels
Smith.ai - AI-Powered Customer Engagement
01

Overview

Smith.ai: AI-Powered Customer Engagement Services

Smith.ai combines AI and human intelligence to offer 24/7 customer engagement. With live North America-based agents, they capture and convert more leads, providing services like virtual receptionists, outreach campaigns, and web chat. They cater to various industries, including law firms, home services, software, and marketing agencies.

Key Features:

  • 24/7 Virtual Receptionists for Phone Answering, Intake & Scheduling
  • Outsourced Sales Development through Outreach Campaigns
  • AI and Human-Powered Web Chat for Pre-Sales and Customer Support
  • Real-Time Syncing with Over 5,000 Integrations
  • Solutions for Various Industries
  • Trusted by 3,000+ Businesses

Ideal Use Case:

Ideal for businesses across industries that require 24/7 customer engagement, lead capture, and conversion, including sales development and web chat support.

Why use Smith.ai:

  • Combines AI and Human Sensibilities for Incredible Customer Experiences
  • Offers 24/7 Agents for Consistent Engagement
  • Facilitates Growth through Lead Engagement and Qualification
  • Integrates Seamlessly with Various Software
  • Affordable Plans for Every Budget

tl;dr:

Smith.ai is a comprehensive solution for businesses looking to enhance customer engagement and drive growth. With a blend of AI and human agents, they provide remarkable results in lead capture, sales development, and support, making them a valuable partner in today's competitive market.

FAQ

Q: What is Smith.ai used for? A: AI-powered customer engagement with live agents for 24/7 lead capture and conversion.

Q: How much does Smith.ai cost? A: Pricing varies by plan. Visit the Smith.ai pricing page for current tiers and details.

Q: What is Smith.ai's main use case? A: Smith.ai helps customer support and CX teams deflect tickets, automate responses, and improve customer satisfaction.

Q: What can replace Smith.ai? A: Top alternatives to Smith.ai include Decagon, Sierra AI, and Cresta AI. Browse the directory for full feature comparisons across these tools.

Related

Looking for more options? Browse the Customer Support directory or read our best AI customer support tools listicle. Smith.ai is also tracked on Crunchbase.

02

Why Use Smith.ai

Rating
4.63
Across 100 verified reviews
Saved
138
By ToolDirectory readers
Pricing
Inquire
Paid · publisher-listed
Listed
Since 2023
Continuously re-reviewed by editors
Category
Customer Support
Primary listing
Verified by editors during the most recent review · ToolDirectory.AI
Smith.ai - AI-Powered Customer Engagement
03

User Reviews

4.63
Out of 5 · 100 ratings
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