Forethought
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Forethought

Customer Support

Generative AI platform streamlining customer support across various industries.

Generative AI Revolutionizing Customer Support

Forethought, with its flagship product SupportGPT™, is at the forefront of transforming customer support through generative AI. The platform is designed to help support teams achieve more with less, leveraging Large Language Models (LLMs) fine-tuned on specific data to maximize efficiency and return on investment (ROI). The result? A staggering 91% average model accuracy, 40% reduction in First Response Time, and 53% ticket deflection.

Key Features:

  • SupportGPT™ Integration: A generative AI that understands and resolves customer queries, ensuring top-tier service in every interaction.
  • Efficient Ticket Lifecycle Management: From ticket creation to resolution, Forethought streamlines the entire process on a single platform.
  • Industry-Specific Solutions: Whether it's E-commerce, SaaS, or FinTech, Forethought's generative AI platform is adaptable to various industry needs.

Ideal Use Case:

Forethought is perfect for businesses across industries, from E-commerce to SaaS and FinTech, looking to automate their customer support, reduce costs, and enhance the overall customer experience.

Why use Forethought:

  • High Accuracy: Achieve up to 91% model accuracy in resolving customer queries.
  • Cost Efficiency: Significant reduction in support costs with automated ticket resolution.
  • Enhanced Customer Experience: Faster response times and accurate solutions lead to happier customers.

tl;dr:

Forethought's generative AI, SupportGPT™, is transforming the customer support landscape. With high accuracy and efficiency, it offers businesses a cost-effective solution to enhance customer service and boost ROI.

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