DevRev

DevRev: AI-Native CRM Unifying Support, Engineering, Product

DevRev is AI-native CRM unifying customer support, engineering, and product workflows in one platform. DevRev's pitch is that Zendesk, Jira, and product feedback tools were built for separate eras and force teams to manually stitch context across them. DevRev is rebuilt AI-first around one unified graph — customers, tickets, code, releases, and feedback all in one model — with Turing agents that work the graph autonomously.

Key Features

• AI-native CRM unifying customer support, engineering, and product workflows in one platform
• Founded in 2020 by Dheeraj Pandey (ex-Nutanix CEO) and Manoj Agarwal
• Turing AI agents handle tickets, triage, and routine workflows autonomously
• Replaces Zendesk + Jira + product feedback tools with a single AI-native graph
• Knowledge graph connects customers, tickets, code, releases, and product feedback
• Approximately $100M+ raised; backed by Khosla Ventures and Mayfield Fund
• Used by SaaS companies that want product, engineering, and support working from one source of truth

Ideal Use Case

Mid-market and enterprise SaaS companies whose support, engineering, and product teams sit in separate tools — Zendesk, Jira, Pendo — and lose context every time a customer issue moves between them.

Why Use DevRev

DevRev's pitch is that Zendesk, Jira, and product feedback tools were built for separate eras and force teams to manually stitch context across them. DevRev is rebuilt AI-first around one unified graph — customers, tickets, code, releases, and feedback all in one model — with Turing agents that work the graph autonomously.

FAQ

Q: Who founded DevRev? A: Dheeraj Pandey (ex-Nutanix CEO) and Manoj Agarwal founded DevRev in 2020.

Q: How much has DevRev raised? A: Approximately $100M+ across rounds, backed by Khosla Ventures and Mayfield Fund.

Q: DevRev vs Zendesk + Jira? A: Zendesk and Jira were built as separate tools and force teams to stitch context manually. DevRev unifies support, engineering, and product in one AI-native graph with Turing agents that operate across all three.

Q: What are Turing agents? A: Turing is DevRev's family of AI agents that triage tickets, route issues, generate responses, and execute routine workflows across the unified graph.

Q: Who uses DevRev? A: Mid-market and enterprise SaaS companies looking to unify customer support, engineering, and product workflows.

tl;dr

DevRev is the AI-native CRM unifying customer support, engineering, and product in one knowledge graph with Turing AI agents. Founded by Dheeraj Pandey (ex-Nutanix). $100M+ raised; Khosla + Mayfield-backed.

Related

Looking for more options? Browse the Customer Support directory or read our best AI customer support tools listicle. DevRev is also tracked on Crunchbase.