Level AI

Level AI: Generative AI for Contact Centers

Level AI is Generative AI platform for contact centers: automated QA, real-time agent assist, call summarization. Contact-center QA has historically been a bottleneck — supervisors manually sample about 2% of calls because more is humanly impossible. Level AI's pitch is automating 100% QA with generative AI plus surfacing next-best-actions to agents during live calls. The combination drives measurable improvements in CSAT, AHT, and first-call resolution.

Key Features

• Generative AI platform for contact centers: automated QA, real-time agent assist, call summarization
• Founded in 2019 by Ashish Nagar and Wesly Joseph
• Approximately $65M Series C in 2024; led by Battery Ventures with Eight Roads participation
• AutoQA evaluates 100% of calls automatically (vs ~2% manual sampling industry standard)
• Real-time agent assist surfaces next-best-actions during live calls
• Native integrations with major contact-center platforms — Genesys, Five9, NICE, Salesforce
• Used by mid-market and enterprise BPOs and in-house contact centers

Ideal Use Case

Mid-market and enterprise contact-center operations leaders who run thousands of calls daily and currently sample only ~2% manually for QA. Level AI's pitch is moving QA from 2% to 100% with AI evaluation while also lifting agent performance through real-time assist.

Why Use Level AI

Contact-center QA has historically been a bottleneck — supervisors manually sample about 2% of calls because more is humanly impossible. Level AI's pitch is automating 100% QA with generative AI plus surfacing next-best-actions to agents during live calls. The combination drives measurable improvements in CSAT, AHT, and first-call resolution.

FAQ

Q: Who founded Level AI? A: Ashish Nagar and Wesly Joseph co-founded Level AI in 2019.

Q: How much has Level AI raised? A: Approximately $65M Series C in 2024, led by Battery Ventures with Eight Roads Ventures and other participants.

Q: What is AutoQA? A: AutoQA is Level AI's automated quality-assurance feature that evaluates 100% of calls with generative AI — replacing the industry-standard ~2% manual sampling rate.

Q: Level AI vs Cresta vs Observe.AI? A: All three are AI-for-contact-center platforms. Level AI's differentiation is AutoQA covering 100% of calls plus real-time agent assist, with native integrations to Genesys, Five9, NICE, and Salesforce.

Q: Who uses Level AI? A: Mid-market and enterprise BPOs plus in-house contact centers running high call volumes who want full QA coverage and real-time agent performance lift.

tl;dr

Level AI is the generative AI platform for contact centers — AutoQA evaluates 100% of calls (vs 2% manual), real-time agent assist surfaces next-best-actions, call summarization automates wrap-up. ~$65M Series C led by Battery Ventures. Used by BPOs and enterprise contact centers.

Related

Looking for more options? Browse the Customer Support directory or read our best AI customer support tools listicle. Level AI is also tracked on Crunchbase.