Moveworks
Enterprise copilot platform using generative AI for automating work
Acquired Moveworks
Acquired · December 2025
Acquired by ServiceNow in December 2025 for $2.85B; Moveworks's enterprise copilot folded into ServiceNow's Now Assist suite.
Acquired by ServiceNow.
What to use instead
Decagon
AI customer support concierge that resolves real tickets across chat, email, and voice.
Paid - Inquire
4.92
460
Sierra AI
AI-powered platform for enhancing customer experience through conversational AI.
Paid - Inquire
4.93
510
Featured
Cresta AI
Generative AI for the intelligent contact center, offering self-service, live coaching, and post-call insights.
Paid - Inquire
4.8
300
Overview
Your Enterprise Copilot for Seamless Business System Integration
Moveworks is an enterprise copilot that serves as a fluid conversational interface, connecting employees to various business systems. It's powered by hundreds of machine learning models, fine-tuned to your enterprise data, and is available across multiple channels, fluent in over 100 languages. Moveworks makes it easier than ever for employees to get things done efficiently and effectively.
Key Features:
- Automate 75% of IT issues with pre-trained models.
- Unlock HR support at scale with daily model refreshes.
- Generate conversational AI use cases with Creator Studio.
- Create a centralized knowledge base with Enterprise Answers.
- Send interactive messages for real-time employee communication.
- Prioritize automation projects with Employee Experience Insights.
Ideal Use Case:
For enterprises looking to automate support and streamline various departmental workflows through conversational AI and large language models.
Why use Moveworks:
- Reduce help desk workload using advanced AI like GPT-3.
- Connect systems with natural language for seamless integration.
- Enhance employee experience with real-time communication.
- Combine knowledge from multiple sources for unified search.
- Deploy solutions quickly and efficiently across departments.
tl;dr:
Moveworks is an enterprise copilot that connects employees to business systems through a fluid conversational interface. It's powered by machine learning models and supports over 100 languages. Whether it's IT, HR, or any other department, Moveworks can be customized to build conversational AI use cases that cater to specific needs, improving employee productivity and streamlining business processes.
FAQ
Q: What is Moveworks? A: Enterprise copilot platform using generative AI for automating work.
Q: How much does Moveworks cost? A: Pricing varies by plan. Visit the Moveworks pricing page for current tiers and details.
Q: What is Moveworks's main use case? A: Moveworks helps customer support and CX teams deflect tickets, automate responses, and improve customer satisfaction.
Q: What can replace Moveworks? A: Top alternatives to Moveworks include Decagon, Sierra AI, and Cresta AI. Explore alternatives in the same category for more options.
Related
Looking for more options? Browse the Customer Support directory or read our best AI customer support tools listicle. Moveworks is also tracked on Crunchbase.
Why Use Moveworks
