Serval

Serval: AI agents that run the IT help desk

Serval is AI-native IT service management (ITSM) software built around agents rather than ticket queues. Founded in 2024, the company lets employees ask for what they need in natural language while Serval's agents resolve the request end to end — answering help desk questions, provisioning software access, and executing onboarding and offboarding — with humans kept in the loop for sensitive steps.

Rather than bolting a chatbot onto a legacy ticketing system, Serval was designed agent-first: IT teams describe automations in plain language instead of scripting them, and new customers can pilot the platform with a dedicated deployed engineering team from Serval. Pricing is not published; prospective customers book a demo to scope a deployment.

Key Features

• AI agents that resolve help desk tickets end to end instead of merely deflecting or routing them
• Natural-language automation building, so IT teams describe workflows rather than write scripts
• Automated software access requests and provisioning with approval controls
• Employee onboarding and offboarding runbooks executed by agents
• Human-in-the-loop review and permissioning designed for safe agentic actions in production systems
• Pilot deployments supported by a dedicated Serval engineering team

Ideal Use Case

IT and security teams at fast-growing companies where a small help desk staff faces a swelling queue of password resets, app access requests, and new-hire setups. Serval fits organizations that want requests genuinely resolved by automation — not just triaged — and that need guardrails and audit trails before letting agents touch identity and provisioning systems.

How Serval differentiates

Serval has one of the steepest funding trajectories in the ITSM category: a $47M Series A led by Redpoint Ventures in October 2025 was followed just weeks later by a $75M round at a $1B valuation led by Sequoia, bringing total funding to roughly $127M within about two years of founding. Its customer list includes AI-native companies such as Perplexity, Mercor, and Together AI — teams that could build automation themselves but chose Serval instead.

FAQ

What kinds of IT requests can Serval automate? Help desk questions, software access requests and provisioning, and employee onboarding and offboarding workflows, executed by AI agents with approval steps where needed.

Does Serval replace my existing ITSM tool? Serval positions itself as AI-native ITSM software — a modern alternative to legacy ticketing platforms rather than an add-on chatbot layered over one.

How much does Serval cost? Pricing is not published. Prospective customers book a demo, and pilots run with a dedicated deployed engineering team from Serval.

Who uses Serval? Customers named in press coverage include Perplexity, Mercor, and Together AI, alongside other fast-growing technology companies.

tl;dr

Serval is AI-native ITSM: agents that actually resolve help desk tickets, access requests, and onboarding — backed by $127M from Sequoia and Redpoint and used by Perplexity and Together AI.

Related

Looking for more options? Browse the Workflow Automation directory or read our best AI process automation tools listicle. Serval is also tracked on Crunchbase.