Drift
Conversational platform integrating chat, email, and video.
Acquired Drift
Acquired · August 2024
Drift was acquired by Salesloft in February 2024 to combine Salesloft's revenue orchestration with Drift's conversational marketing. The Drift brand was wound down through 2024-2025 as features merged into Salesloft.
Acquired by Salesloft.
Is Drift shut down?
Effectively, yes. Drift was acquired by Salesloft in Aug 2024 and the standalone product was sunset. Its record is preserved in the ToolDirectory.AI graveyard, our hand-reviewed registry of AI tools that shut down or were acquired.
What to use instead
Decagon
AI customer support concierge that resolves real tickets across chat, email, and voice.
Paid - Inquire
4.92
460
Sierra AI
AI-powered platform for enhancing customer experience through conversational AI.
Paid - Inquire
4.93
510
Featured
Cresta AI
Generative AI for the intelligent contact center, offering self-service, live coaching, and post-call insights.
Paid - Inquire
4.8
300
Overview
Drift: Revolutionizing Customer Interactions with Conversational Marketing
In today's digital age, real-time communication is paramount. Drift understands this and offers an AI-powered conversational platform that seamlessly integrates chat, email, and video. This holistic approach ensures that businesses can engage their customers throughout their journey, from the first touchpoint to post-purchase support. Drift's platform is not just about communication; it's about understanding customer intent, personalizing experiences, and driving more meaningful conversations that lead to conversions.
Key Features:
- Singularity Platform: A unified solution that brings together chat, email, and video for holistic customer engagement.
- AI-Powered Chatbots: Enables human-like conversations 24/7, ensuring customers always have a point of contact.
- Conversational Landing Pages (CLPs): Engage visitors in real-time conversations, enhancing user experience and boosting conversions.
- Prospector & AI Engagement Score: Understand customer intent and prioritize interactions based on AI-driven insights.
Ideal Use Case:
Drift is perfect for businesses that want to elevate their customer engagement strategy. Whether it's an e-commerce platform looking to reduce cart abandonment, a SaaS company aiming to boost sign-ups, or a service provider wanting to enhance customer support, Drift's conversational platform can make a difference.
Why use Drift:
- Real-Time Engagement: Engage customers when they are most interested, leading to higher conversion rates.
- Personalized Interactions: AI-driven insights ensure each conversation is tailored to the user's intent and needs.
- Unified Communication: Bring together chat, email, and video under one platform for streamlined customer interactions.
- Data-Driven Decisions: Understand customer behavior and preferences to make informed business decisions.
tl;dr:
Drift offers a comprehensive conversational platform that integrates chat, email, and video, ensuring businesses can engage customers in real-time, understand their intent, and drive conversions.
FAQ
Q: What is Drift? A: Conversational platform integrating chat, email, and video.
Q: How is Drift priced? A: Pricing varies by plan. Visit the Drift pricing page for current tiers and details.
Q: What is Drift best for? A: Drift helps customer support and CX teams deflect tickets, automate responses, and improve customer satisfaction.
Q: What competes with Drift? A: Top alternatives to Drift include Decagon, Sierra AI, and Cresta AI. See our directory for in-depth comparisons.
Related
Looking for more options? Browse the Customer Support directory or read our best AI customer support tools listicle. Drift has a Wikipedia entry and is tracked on Crunchbase.
Why Use Drift
