harpin AI

harpin AI

harpin AI is a customer-data and experience platform that unifies fragmented customer data and resolves identity in real time. harpin ingests data across CRMs, point-of-sale, contact-center, property-management, and loyalty systems, then performs identity resolution to build a trusted single customer view. On that foundation it runs products for executive KPIs, revenue acceleration and lead prioritization, and customer-experience orchestration, delivering AI-driven recommendations for personalization, routing, and next-best action. Rather than a batch analytics report, harpin AI is built to push real-time insight to the sales, support, marketing, and operations teams that act on it, keeping identity and decisioning current as new data arrives.

Production credibility: harpin AI raised a venture round of roughly $10.3M, dated around March 2024 per PitchBook and CB Insights, from MK Capital, whose Managing Partner Mark Koulogeorge sits on harpin's board — a named-investor tie corroborated by MK Capital's own portfolio page. It was founded in 2021 in Bend, Oregon, by Scott Sahadi and Raymond Atkin, whose backgrounds include building Disney's MagicBand and Carnival's Medallion experiences. It is SOC 2 Type II certified. Customer case-study results, such as improvements in handle times and customer lifetime value, are stated by harpin and its customers rather than independently audited.

Key Features

• Real-time identity resolution that builds a single, trusted customer view
• A unified data foundation across CRM, point-of-sale, contact-center, and loyalty systems
• Executive real-time insights and KPI tracking
• Revenue acceleration with lead prioritization
• Customer-experience and operations orchestration
• AI-driven recommendations for personalization, routing, and next-best action
• Customer segmentation
• SOC 2 Type II certification

Ideal Use Case

harpin AI fits consumer brands with customer data fragmented across many systems — travel, hospitality, cruise, retail, and e-commerce — that need a trusted unified profile to drive experience and revenue. It is best for revenue-operations, customer-experience, and marketing leaders who want real-time, AI-driven recommendations rather than batch analytics. It is a weaker fit for a small business with a single, already-clean data source, where full identity resolution across systems adds little.

How harpin AI differentiates

Unlike broad customer-data platforms or pure identity vendors, harpin AI pairs in-environment identity resolution with packaged action layers for revenue, support, and operations, so it is more than a data pipe. Its founders' pedigree building Disney's MagicBand and Carnival's Medallion positions it for experience-heavy consumer verticals where physical and digital identity must line up in real time.

FAQ

Q: What is harpin AI? A: harpin AI is a customer-data and experience platform. It unifies fragmented customer data, resolves identity in real time into a single customer view, and delivers AI-driven recommendations to sales, support, and marketing teams.

Q: How is it different from a CDP like Segment? A: Beyond unifying data, harpin AI resolves identity in-environment and adds packaged action layers for revenue, support, and operations, so it drives decisions rather than only piping data between systems.

Q: Who is it for? A: Consumer brands with fragmented customer data across many systems — travel, hospitality, cruise, retail, and e-commerce — that need a trusted unified profile to drive customer experience and revenue.

Q: Who funds harpin AI? A: It raised a venture round of roughly $10.3M around 2024 from MK Capital, whose Managing Partner sits on harpin's board. It was founded in 2021 in Bend, Oregon.

Q: Who founded it? A: Scott Sahadi and Raymond Atkin, whose prior work includes building Disney's MagicBand and Carnival's Medallion — experience platforms where real-time identity matters.

tl;dr

harpin AI is a customer-data and experience platform that unifies fragmented customer data, resolves identity in real time into a single customer view, and pushes AI recommendations to sales, support, and marketing. It raised about $10.3M from MK Capital and was founded by the team behind Disney's MagicBand and Carnival's Medallion. Best for consumer brands in travel, hospitality, and retail with data spread across many systems.