Casap

Casap

Casap is an agentic AI platform that automates payment disputes, chargebacks, and first-party fraud resolution for banks, credit unions, and fintechs. Founded in 2023 by Shanthi Shanmugam and Saisi Peter, Casap runs the full dispute lifecycle: intake, evidence analysis, fraud screening, chargeback filing, and member communication, in one system. Casap is built around the problem that first-party (or 'friendly') fraud now drives a large share of dispute losses and is hard to catch with legacy tooling. By having AI agents handle routine cases end to end and flag suspicious claims early, Casap aims to cut resolution time from months to hours while lowering operational cost.

Production credibility: Founded 2023 in New York City by Shanthi Shanmugam (CEO) and Saisi Peter, who previously worked on consumer-fintech products at Chime and Robinhood. Casap raised a $25M Series A in August 2025 led by Emergence Capital, bringing total funding to approximately $33.5M, with participation from Lightspeed Venture Partners, Primary Venture Partners, SoFi, and others; the seed round was led by Lightspeed with Commerce Ventures, Curql, and Alloy Labs. Casap was voted Best of Show at FinovateFall 2025 and advertises network integrations with Mastercard and Visa. Named credit-union customers include Chartway and MidSouth, with reported outcomes such as a roughly 85% reduction in dispute costs and over 50% lower fraud losses (vendor and case-study figures; treat as approximate).

Key Features

• AI agents that run the full dispute lifecycle from intake to chargeback filing and member updates
• Early detection and scoring of first-party ('friendly') fraud to challenge illegitimate claims
• Automated evidence gathering, outcome prediction, and recommended actions per case
• Direct chargeback filing and merchant responses with card-network integrations (Visa, Mastercard)
• Coverage across multiple rails: card, ACH, EFT, ATM, check, and digital-payment disputes
• Built-in regulatory and Reg E / network-rule logic to keep resolutions compliant
• Member-facing communication and status handling to reduce inbound support volume
• Integrations with core/processor systems (e.g., Symitar) for banks and credit unions

Ideal Use Case

A credit union routes incoming card disputes to Casap, whose AI agents triage each claim, flag likely first-party fraud, gather evidence, and file chargebacks automatically, resolving straightforward cases in hours instead of weeks.

How Casap differentiates

Casap competes with Quavo and legacy dispute-management tools and back-office BPO processes. Quavo is an established dispute-automation provider with deep Reg E workflow coverage, but leans on configured rules and human operations; Casap's pitch is agentic AI that handles cases end to end and concentrates on catching first-party fraud earlier, a growing share of losses. Versus legacy tools and manual teams, Casap targets faster resolution and lower headcount. The honest trade-off: Casap is a younger, Series A company with a shorter production history than incumbents, so larger institutions should validate scale, core-system integrations, and auditability against their compliance requirements before fully automating.

FAQ

Q: What is Casap and what does it do? A: Casap is an agentic AI platform that automates payment disputes, chargebacks, and first-party fraud resolution for banks, credit unions, and fintechs. Its AI agents handle the dispute lifecycle, including intake, evidence analysis, chargeback filing, and member communication, in one system.

Q: Who founded Casap and when? A: Casap was founded in 2023 in New York City by Shanthi Shanmugam and Saisi Peter, who previously built consumer-fintech products at Chime and Robinhood.

Q: How much funding has Casap raised? A: Casap raised a $25M Series A in August 2025 led by Emergence Capital, bringing total funding to approximately $33.5M. Investors include Lightspeed Venture Partners, Primary Venture Partners, and SoFi.

Q: Casap vs Quavo: how do they compare? A: Quavo is an established dispute-automation platform with deep Reg E workflow coverage that relies heavily on configured rules and human operations. Casap emphasizes agentic AI that runs cases end to end and focuses on detecting first-party fraud earlier, aiming for faster, lower-cost resolution, though with a shorter track record.

Q: What results have Casap customers reported? A: Casap was voted Best of Show at FinovateFall 2025, and credit-union customers such as Chartway and MidSouth have reported outcomes including a roughly 85% reduction in dispute costs and over 50% lower fraud losses, per company case studies.

tl;dr

Casap is an agentic AI platform that automates payment disputes, chargebacks, and first-party fraud resolution for banks, credit unions, and fintechs. Founded in 2023 by ex-Chime and ex-Robinhood operators, it raised a $25M Series A (about $33.5M total) and won Best of Show at FinovateFall 2025.

Related

Looking for more options? Browse the Finance & Trading directory or read our best AI finance tools listicle. Casap is also tracked on Crunchbase.