Pace

Pace: AI Operations for Insurance

Pace is an enterprise AI-operations platform for insurance that turns the standard operating procedures of carriers, brokers, and MGAs into agentic systems. Its agents execute the document-heavy back-office work that runs insurance — submissions, renewals, policy servicing, and claims — reading emails, loss runs, and ACORD forms, acting across internal systems, and communicating with customers, with QA and traceability throughout.

Insurance operations are bottlenecked by manual document handling; Pace targets that work directly while keeping a record of every action for compliance.

Key Features

• Agentic orchestration across submissions, renewals, servicing, and claims
• Document intelligence for emails, loss runs, and ACORD forms
• Omni-channel customer communication
• QA, reporting, and traceability
• Enterprise system integrations
• Deployment in weeks

Ideal Use Case

Pace fits insurance carriers, brokers, and MGAs whose operations teams are buried in document processing and manual workflows across submissions and claims. It suits insurance leaders who need automation that handles real documents and keeps an auditable trail.

How Pace differentiates

Pace is built specifically for insurance operations — encoding a company's own procedures into agents — with document intelligence and traceability tuned to the industry. It raised a $10M Series A led by Sequoia followed by a $46M Series B co-led by Thrive Capital and Sequoia, and lists customers including Prudential, Palomar, and WTW.

FAQ

What is Pace? An enterprise AI-operations platform for insurance that turns carriers' and brokers' procedures into agentic workflows.

What does it automate? Submissions, renewals, policy servicing, and claims, including document handling and customer communication.

Who is it for? Insurance carriers, brokers, and MGAs.

Who backs Pace? A $46M Series B co-led by Thrive Capital and Sequoia; customers include Prudential and WTW.

tl;dr

Pace is an enterprise AI-operations platform for insurance that turns operating procedures into agentic workflows across submissions and claims, backed by a $46M Series B from Thrive and Sequoia and used by Prudential and WTW.